Once a customer has repaired their service line and provides proof of repair (i.e. plumber’s invoice, receipts for supplies from a hardware store). The Town Clerk will determine the appropriate payment arrangements for the customer based on the following criteria:
1. Payment arrangements can only be made in the name of the owner of the property. Cecil County Code requires landlords to maintain plumbing systems/water connections. Tenants should not be held financially responsible for service line leaks. Payments on a payment plan for a non-owner occupied property will only be accepted if they come from the owner of the property.
2. The customer must pay an amount equal to an average bill for the prior 4 quarters by the due date.
3. The customer must agree to make regular payments by a day of the month agreed to by the customer and the Town Clerk. (i.e. based on when the customer receives their paycheck)
4. The payment plan must include charges for all unbilled usage related to the leak. (i.e. a leak was discovered after a bill was mailed, in that case there is usage related to the leak that will be billed on the next quarter’s bill) In order to prevent having to enter into a second payment plan, all usage up to the date the leak was repaired will be included in the payment plan.